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Housing Advice Team Leader

Discussion in 'Sevenoaks Chat' started by Sevenoaks District Council, May 8, 2021. Replies: 0 | Views: 51

  1. Housing Advice Team Leader


    We are looking for a dedicated, motivated individual to join our Housing Advice Service at Sevenoaks District Council.

    You will be the Housing Advice Team Leader for the Housing Advice team, a member of the Housing Services management team with operational responsibility for both the day-to-day service and the out of hours homelessness service.

    You will be in a key role, working with the Homelessness Prevention Manager to develop the service in a way which promotes and prioritises the prevention of homelessness, whilst also ensuring that there are resources in place for the relief of homelessness when prevention is not possible.

    You will provide advice and guidance to the Housing Advice team to ensure consistency of decision making, whilst also working to develop and strengthen team members’ own decision-making skills.

    You will be responsible for maintaining and updating the key homeless prevention pathways, working with partners and colleagues to ensure the Council has the necessary housing options for successful sustainable outcomes.

    You will work alongside the HERO & Accommodation Services Team Leaders to deliver and meet the Council’s legal obligations with fulfilling their statutory homelessness functions.

    You will be the primary point of contact for colleagues and partners in the day-to-day operation of the service, enabling the swift resolution of cases that require a quick response and helping colleagues without specialist knowledge.

    You will demonstrate your ability to deal with emotionally challenging cases in difficult situations, dealing with cases that require escalation from members of the housing advice team and identifying outcomes in complex cases.

    We are looking for someone with:

    • An interest in providing high quality public services to the local community
    • Experience of working in Housing Advice, housing options and homelessness, making detailed homelessness decisions and providing detailed housing advice
    • The ability to negotiate with others and find solutions to complicated situations
    • High levels of ability working with IT systems and confidence in using Microsoft software,
    • Excellent communication and interpersonal skills
    • An interest in a role that is key to the effective operation of Sevenoaks District Council’s Housing Advice service

    If you are passionate about helping people and assisting those in housing need, and if you also thrive under pressure and enjoy team working – we want to hear from you.

    What the council is really looking for is someone with a true customer focus, an understanding of what great customer service involves and a commitment to delivering outstanding results.

    For an informal chat about the post, please email rav.kensrey@sevenoaks.gov.uk to arrange a conversation.

    Closing Date: Sunday 23rd May 11:55pm

    Interview Date: Week commencing 31st May 2021



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